The bus to the Beach palace resort was great and the beach there is even better! Travelled during spring break (near full capacity), two adults, two kids. Foods were good, pastries were amazing. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. I am planning a trip there with my family for Christmas 2019. With all the amenities it surely will have something for everyone. Plus the extra $4634 for the 2 singles in studios. That was another complaint on TripAdvisor by non Diamond Elites. Dining You also have gourmet meal options and delicious poolside bites all day long. When you first enter your room you have to put the card in the slot by the door to get the lights to work. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Hello, The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. The resort provides free water wings. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Succulent roasted duck served on a root vegetable mash. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). We just had recent trip from 07/31/2018 to 08/06/2018. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. This is whats in the closet at The Grand unlimited alcohol. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. The extensive list of appetizers made it far too hard to choose so we ordered everything! The desserts at the buffets are incredible. Were you not able to get reservations? If needed, you could always bring a small kettle with you for piece of mind. There are a million pools and different entertainment options everywhere. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Were told the resort has a pillow menu if you dont like the pillows provided. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. When using credits, your actual out of pocket cost is 16%, they call it tax. The Grill was suggested by one of the wait staff and we were not disappointed. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Awesome review of the Moon Palace. We had to find small bills often and the front desk was not able to help. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Thanks again! I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. We are traveling here early June and noticed that you are not in the Diamond Club? Maybe presidential suites? Doh! Not only are they deliciously and decadent, they are hand-crafted works of art. Its not cheap, but you get a lot for your money. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. So were planning on going in September. Sometimes even in paradise you want to chill in your room! Aside from tips, did your family spend in addition at the resort? We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. . Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. There is a map online of which trolley can take you where. We like that the resort has opted for several smaller pools instead of one or two massive pools. To make reservations, dial 0 on your phone. It was a little frustrating. Our oldest son, Braydon, gave it a try and had a blast. It was another memorable meal. Service was always excellent. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. The servers make note of it and the kitchen is informed of the allergy. The diversity and authenticity of the menu was exceptional. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Can you recommend some idea of what a family can do in the area until 5pm? Cusco offers a variety of ceviche dishes. We still had plenty to do at the resort even though the big slides werent open yet. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Is it the one between the Olympic pool and the half moon pool? It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Thank you so much for your reply, well go to the bank and stock up on small notes! This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Enjoy exquisite luxury in Cancun! Definitely recommend this resort and all it has to offer. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Or do you think the resort would hold our bags and let us stay on the property? Delicious. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Should you add Sayulita to your travel short list? You can find prices through various booking sites. We ordered two as our appetizers. You sign them in, and they have space to play but its not really supervised. We also really liked Cusco. Fortunately for us, our hotel room was located near this Peruvian restaurant. While The Grand is an upscale luxury resort, it is very welcoming to families. . Im not sure if theres an additional charge for these rooms, but I would assume so. Worst of all, at this epic per-night fee on our first . We slept well during our stay. Yes, they do have a store that had various items in it. It doesnt work the same if you are staying at the other resorts. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. We spent time at all of the pools and lobbies. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Our youngest boy, Connor, absolutely LOVED this place. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. He also enjoyed the lentil soup. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. [Passive] . If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. No, the noise was not that noticeable. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. See photo above as evidence. Loved this thread and feel really good about it. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Little bugger! There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. It was not an issue for us. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Just ignore them and continue walking until you get outdoor. Were going there in January. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Its also brand new. Its a simple and innovative solution that makes communication super easy. I would say that teenagers would really love this resort. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Travelled during spring break (near full capacity), two adults, two kids. Guests like you make our Palace family full of joy and satisfaction. We did visit the kids pool at sunrise and it was fun. Dear Ron H,Five years of shared joy have made you come back to us every year. We were at the grand in dec 2020 for a week. Travelled during spring break (near full capacity), two adults, two kids. The grand will be hosting many music festivals. Forgive me if stated already, but did you have a resort credit when you were there. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Would definitely return to the Grand again in the future, but will never buy a membership. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). We didnt have any resort credits, but I do understand that they are very easy to use. Great review! I would suggest downloading their app. We stayed in the Nizuc section very close to the Grand section. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. It was nice seeing a formal system around food allergies. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. We always could find a chair and restaurant seating also wasnt an issue. It was a great way to start the day. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Wow! How much was the cost of everything that wasnt included? There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. It looks like our flight out on the last day does not leave until 5pm. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. One question I have is the location of the diamond only pool. Connor is playing a game by running around matching colours. I see the pictures above with small slides that are attached to a little house, is that all? Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? There are several buildings on the property. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! We ate lunch at Habibi Lebanase Restauranton our second day. Wagyu beef this was Cams favourite dish. Thanks The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. The sushi at the Grand Buffet is legit. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Cam, Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. This area will be thick and lush in a few years. Do we need to pay for any food or special beverages in the resort? Might sound stupid but I cant seem to figure it out. 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